Poor signal refund

[Ian-fishwick]

Hi, had a very poor signal last week, my father in law had just passed away and I was responsible for organising the doctors , funeral etc and I was sick of getting told they they were ringing me but going straight to voicemail, I ended up having to use my sons tesco mobile with no issues at all,

i think i should receive a refund on my account,

[Enlli · Accepted solution]

Well we are all customers here so you will have to contact O2 direct as there is no access to accounts from here.

Poor signal happens for a number of reasons and usually does not result in compensation.

More to the question is why Tesco Mobile running on O2 worked and your O2 phone didn't