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Poor service.

Philyv1979
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Dear sirs 

 

I am really unhappy with last months service I received, in fact I’m fuming. I asked 02 to help me with my bill for the month of may, as my pay date had changed. The advisor said that this wasn’t an issue as I was a good customer and therefore changed my bill from the 1st May until the 17th. I was happy for the assistance. Only for you Lot to then on the block all my calls because I hadn’t paid on the 1st. I had to message you which took time to get my services reconnected when you realised your error, and then to find you charged me a late fee on top of my bill. All round this was horrendous customer service, which is a shame as up to this point you’ve been brilliant. 

Thanks 

Phil 

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madasaf1sh
Level 68: Extraordinaire
  • 5906 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@Philyv1979 

 

This isnt o2 customer services but an o2 customer to customer forum. 

 

It all depends if you changed your bill date 7 days or earlier before your bill date... 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5906 Posts
  • 32 Topics
  • 1929 Solutions
Registered:

@Philyv1979 

 

This isnt o2 customer services but an o2 customer to customer forum. 

 

It all depends if you changed your bill date 7 days or earlier before your bill date... 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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