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Level 1: Joiner
Posts: 1
Registered: ‎28-10-2014

Poor customer service

I have been on the phone for 3hrs and 20mins and not 1 person has answered the phone!!!
Posts: 117,598
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Poor customer service

[ Edited ]


If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎28-09-2019

Re: Poor customer service

I feel your pain,not as long because after 90 minutes I lost the will to live! Have they moved their centre from Ireland to another continent? I am seriously considering changing my mobile provider to Sky🤔
Level 1: Joiner
Posts: 37
Registered: ‎28-01-2021

Re: Poor customer service

Having same issues. Clear security. Get transferred to insurance team and cut off everytime
Level 70: Enigma
Posts: 17,346
Registered: ‎31-03-2010

Re: Poor customer service

@Luna1012@Stace11@Emz89 Unfortunately, you have to lie these days in order to speak to customer service. O2 doesn't consider your call important because you're not buying anything, so you have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.