Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to buy bolt-on over 100mb

Hello, Over the past couple of days I've been trying to buy a data bolt on. The only option is to buy a 100mb for £5.50. The larger data bolts on which are better value seem to be blocked. I've tried the app and the website. On the app, it doesn't al...

Confused About Roaming – Virgin Media + O2 SIM Promo Says 75 Destinations, But I Only Get 27?

Hi everyone,Hoping someone here can help clarify something for me.I recently signed up for a Virgin Media broadband package, and as part of the deal, I added an O2 Pay Monthly SIM. One of the advertised benefits was that I could "roam freely in 75 de...

Credit check that’s taken over 24 hours

Hi, I just wanted to check when I expect to receive confirmation on the credit check, I got an email from the credit check team saying they will review my application and get back to me within 24 hours - which has now past. Please help.

Resolved! O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

Hi everyone. Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've be...

Can I use my O2 travel Ultimate plan for data usage in Taiwan?

Hi all, as the post suggests, can I use an Ultimate travel plan in Taiwan without additional bolt ons? Googling says yes but it seems the official website says no. Please can someone clarify this?

Unable to Increase Bolt On Amount. Pay By Month

Am unable to Purchase the desired amount of Data Bolt On (8GB) due to both App and Websites, interactive buttons not working. (Stuck on 100MB, unable to increase)

Sim only upgrade from uswitch

My current deal has just expired and I’d like to upgrade to a deal I’ve found on uswitch. Last time I done this I could select an option where I could upgrade my existing deal, but this time when I go to checkout, it’s just going through as a new dea...

Bolt on

Website is only offering me option of 100Mb bolt on - I used to be able to buy more

Transferring numbers

Looking for any help regarding transferring my current O2 12 month sim only number (coming to an end) to a different O2 12 month sim only deal. I did order the new sim only deal but had a nightmare trying to transfer my number, the process didn’t see...

Voicemail - maximum message length

Hello, I had my voicemail set up to have a maximum of 4 minutes for anyone leaving a voice message. There was also a helpful warning for anyone leaving a message that there was 10 seconds left at about 3 minutes 50 seconds. Now the maximum length has...

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