Poor customer service (1hr on hold and the line went dead)

[SteveUser1982]

I'm trying to speak with someone to cancel the contract!

[Enlli · Accepted solution]

Guide: Cancelling Your Contract 

You can

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[FatalException]

If they haven't hung up on you, keep on the line. I think this is a tactic to make you hang up and possibly reduce their average call time for their stat tracking.  I held on for a minute of silence and an annoyed sounding customer service member eventually started talking. 

[Cazza11]

Me too. I have been on hold for over 1.5 hours. Ridiculous. I was only wanting to cancel part of my contract. I am tempted to cancel the full thing now. 

[Breanna]

Any luck getting through @SteveUser1982?