on 17-08-2024 17:59
I am unable to login into my account because I am unable to install my Esim.
When I try to ring from my another number they always say that I need to call you back on the same number but how they can call me back because for 1week. I am unable to send message and can't make and take call.
In my life I have never see this type of fu****ng service in my life.
Please help me for this because I am disable.
Help me from this issue.
on 17-08-2024 19:57
on 17-08-2024 19:57
There is nothing we can do from here as this is not customer services, but a customer to customer community , you will need to keep persevering with o2, or contact them via social media Guide: How to find help & contact O2
It does sounds like you have failed verification if they want to call you back
on 17-08-2024 19:58
on 17-08-2024 20:58
I have also the same issue.
3 days ago I call customer service and they and put me on hold 20 minutes and the line got disconnected several times but nobody's calls me back and some time they promise me to call me back but still no response.
It's a too much poor customer I waste all my day but still not find the solution.
on 17-08-2024 22:14
on 17-08-2024 22:14
@Claudia3 wrote:I have also the same issue.
3 days ago I call customer service and they and put me on hold 20 minutes and the line got disconnected several times but nobody's calls me back and some time they promise me to call me back but still no response.
It's a too much poor customer I waste all my day but still not find the solution.
Social Media Team are capable and reasonably responsive @Claudia3 - contact them here:
I had an answer last Saturday morning within about 3 hours, after one nudge via X DM to wake'em up 😉