Poor connectivity calls dropping and messages failing to send

[Anonymous]

Hi

Can anyone help?  At my home and in the near vicinity indoor and out I have very poor reception.  My calls drop many times a day.  My texts won't go 1st time of sending (Ihave 2 or 3 bars - when I send it says no service so I have to make a call to search for service then go backto text and retry)

Engineers say there is nothing wrong. Ihave had 3 sims and 2 fones.  The problem started about 4 months ago.  Promised recalls from 02 dont materialise.  I hold online to speak and the call drops.  I wait to be transferred to someone senior - my call drops.  I finally spoke to someone who agreed to release me from remaining contract and all me with a pak code.  The call never came and thee were no notes put on my account to verify it

Now at my wits end!!   Been passed from pillar to post been put throught to the wrong people and spent around 10 hours on line /fone  to no avail

HELP

[adamtemp64]

1 What shows here http://status.o2.co.uk for your exact postcode

2 Have you raised a formal complaint to the impartial review service?

3 have you tried tuurning 2g off?

[Anonymous]

Ive checked the status many times during the problem.  Its not the area.  

I havent raised a formal complaint yet no  (not sure where to dothat)

Yes Ive done 2G 3G etc 

[adamtemp64 · Accepted solution]

on the o2 home page at the bottom it has links to complaints procedure http://www.o2.co.uk/support/consumer-and-complaints-code-of-practice

[Anonymous]

Hi NigeB58,

I agree its so frustrating when signal is as broken as your finding yours.

Hopefully o2 will release you from your contract or if not ask how much it would be to pay it off so you can be released to use a PAC Code and move.

Please let us know how any formal complaint you may make goes and take care.

Their is a MY NETWORK app that you can also download to report the mast back to o2 if you wish.