Solved: Poor Support - Page 2

Anonymous · ‎21-10-2016

Please note that I will bring the account up to date with payment on the 29/10.

As you are aware following an online chat with your customer services, I have witheld paynent due to several premium text message charges that I do not agree with as this phone is my 13 year old daughters. Neither yourself or the owners of the premium text service seem unwilling to help or contact me which I am really annoyed about. When joining o2 I expected more but clearly I am mistaken. I will know better when the contract is up for renewal.

Please check you customer service logs before threatening me financially next time. I will pay amount outstanding but will be seeking legal and media advice about being ripped off with premium text messages on a 13 year olds phone that you don't give a damn about.

Thanks for absolutely nothing.

adamtemp64 · ‎22-10-2016

loads of advise from o2 re children using mobiles etc http://www.o2.co.uk/help/nspcc/child-protection

But as stated if the company will not answer the phone then use the online reporting tool here http://www.phonepayplus.org.uk/for-consumers/making-an-enquiry/submit-an-online-enquiry

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎22-10-2016

Ask for a premium bar to be put on the account.
It may help in future.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎22-10-2016

@MI5 wrote:
Ask for a premium bar to be put on the account.
It may help in future.

@MI5 Unfortunatly it will not stop the incoming scams like this only prevents the outgoing from the handset !!! As intimated in my guide

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎22-10-2016

But may help with any other accidents a 13 yr old may have.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎22-10-2016

Agreed but only outgoing and all explained in the links above

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎22-10-2016

No harm in additional advise if it saves problems later

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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