Poor Support

[Anonymous]

Please note that I will bring the account up to date with payment on the 29/10.

As you are aware following an online chat with your customer services, I have witheld paynent due to several premium text message charges that I do not agree with as this phone is my 13 year old daughters. Neither yourself or the owners of the premium text service seem unwilling to help or contact me which I am really annoyed about. When joining o2 I expected more but clearly I am mistaken. I will know better when the contract is up for renewal. 

Please check you customer service logs before threatening me financially next time.  I will pay amount outstanding but will be seeking legal and media advice about being ripped off with premium text messages on a 13 year olds phone that you don't give a damn about.

Thanks for absolutely nothing. 

[adamtemp64]

loads of advise from o2 re children using mobiles etc http://www.o2.co.uk/help/nspcc/child-protection

But as stated if the company will not answer the phone then use the online reporting tool here http://www.phonepayplus.org.uk/for-consumers/making-an-enquiry/submit-an-online-enquiry

[MI5]

Ask for a premium bar to be put on the account.
It may help in future.

[adamtemp64]

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@MI5 wrote:
Ask for a premium bar to be put on the account.
It may help in future.

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@MI5 Unfortunatly it will not stop the incoming scams like this only prevents the outgoing from the handset !!! As intimated in my guide

[MI5]

But may help with any other accidents a 13 yr old may have.

[adamtemp64]

Agreed but only outgoing and all explained in the links above 

[MI5]

No harm in additional advise if it saves problems later