Please help me use phone abroad - Southern Spain

[Anonymous]

Hi All

Apologies if this has posted twice (internet issues).

I'm in southern Spain and have a monthly contract with 02 on iPhone.

I got 02 travel and turned my phone on as soon as I got here. Movistar networked appeared automatically, however, I am unable to connect to the Internet.

When I've tried to get on the Internet, it tells me I am unable to as I must be subscribed to an Internet provider (or something like that) before I can use the Internet.

Tried searching for other networks to see if I could find 02 but no luck....although a few did show up including Vodafone.

Can anyone help me with this, please? 02 aren't able to help (over 30 minute wait on phone and no chat option available).

Thanks so much x

[MI5]

Turn OFF the EU Internet switch.

[Anonymous]

Thanks, MI5.....problem is, it's already off 😞

[Cleoriff]

Hi @Anonymous I go to Southern Spain frequently and usually have no problems connecting to Movistar. On the one occasion it wouldn't connect I turned the phone off and back on again....and did a manual search and connection to Movistar. It was fine after that and gave me no problems

[Anonymous]

Hi Cleoriff

Thank you....I've tried what you suggested and as soon as I try to click on the Internet, it pops up with a box to say the same thing....that I must be subscribed to a mobile network (something like that anyway!)

Hmm....🤔 X

[Anonymous]

Specific wording of error is 'You have not subscribed to a mobile data service' x

[Cleoriff]

What phone are you using @Anonymous?

[Cleoriff]

The usual and most common reason for this is EU Internet turned on. I know you say it's off...but I would turn it on for a second then back off....then reboot the phone...

[Anonymous]

Thanks again, Cleoriff

I'm using an iPhone SE.

I have tried again your kind suggestion but still encountering the same error message.

You know.....I originally started off with 02 on a Windows phone. I didn't get on with it so bought the iPhone and asked them to send me the sim to match. Which they did and I've had no problems with using this back home in the UK.

I wonder if that's got anything to do with this problem 🤔

I greatly appreciate you taking the time to assist me - thanks! X

[Cleoriff]

Hi @Anonymous

Try to reset the networks by going into settings > general > reset > reset network settings and then reboot the phone.

If that doesn't work have a look at this guide ..

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210