Please help. O2 is not letting me downgrade my tariff

[Sumz]

I'm paying £70 a month part of it is for the phone and rest for tariff. I'm not using my tariff allowance and its a complete waste of money.

Just can't get hold of them on phone at all. 

Please help 

[jonsie]

Sales Referral

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

[madasaf1sh · Accepted solution]

@Sumz 

Have you tried using the change tariff option in myo2 on the main o2 website? 

If not then you need to speak to customer services and not sales just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)