Please answer asap pay off but not upgrade

[Anonymous]

Hi I'm not getting on at all with my new phone but too much time has passed now to return it so I have taken out a new contract again with o2 with a phone I know I get on with ... How can I pay off my older contract (without upgrade) a link if poss ...and how do I get puk code or do I not need it as same network ? Thanks

[Anonymous]

Yeh i thought its not right...but even though i got my new phone from online carphonewearhouse site ...i can take it into a store??

[MI5]

Their help suggests you can do either in store or by post.
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{bb98d500-ce04-11de-e56d-000000000...}

[Anonymous]

Oh thank you so much looks like I'll be back here tomorrow evening to update you aga then

[MI5]

Hopefully the last update on this story

[Anonymous]

Hi again guys& gals .... Well popped into local C.W.H store explained to them my problem ...as he tested phone it only played up a few times but obviously enough coz I now have my forever phone till the next one I love comes out lol ... I'd like to thank you all so much for the advice such fast help when I needed it... eternally grateful 😘

[MI5]

Great result

[jonsie]

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@MI5 wrote:
Great result

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@Well done @MI5 and I'm glad you are now sorted @Anonymous

[Marjo]

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@Anonymous wrote:
Hi again guys& gals .... Well popped into local C.W.H store explained to them my problem ...as he tested phone it only played up a few times but obviously enough coz I now have my forever phone till the next one I love comes out lol ... I'd like to thank you all so much for the advice such fast help when I needed it... eternally grateful 😘

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Awesome to hear this @Anonymous, thanks for updating us on how it went. Enjoy your new phone. Which one did you get? 

Thank you @MI5 for your help!  

[Anonymous]

Samsung S8 plus a lovely phone 😁

[jonsie]

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@Anonymous wrote:
Samsung S8 plus a lovely phone 😁

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Good choice 😀