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Playstore and O2

Playstore
Level 1: Joiner
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Registered:

Please help: I have just installed my brand new O2 simcard into my Samsung Galaxy Note 8. I went to Andriod Playstore to download the O2 app, the Playstore app says:

 

THIS IS NOT AVIALABLE IN YOUR COUNTRY?

 

Am i missing something ?

 

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O2EmmaLouise
O2 Support
O2 Support
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Registered:

Hi @Playstore,

 

Sounds like your Google account is set to a different country. 

 

1. Open the Google play store app.

2. At the top right, tap the profile icon.

3. Tap settings, general, account and device preferences, country and profiles.

4. Tap the country where you want to add the account (UK).

5. Follow the on-screen instructions.

 

Hope that helps slight_smile

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MI5
Level 94: Supreme
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Registered:

@Playstore 

Are you currently in the UK?

If not, you will need to run a UK VPN to access the MyO2 app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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LukasB
Former Staff
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Registered:

Hey @Playstore did any of the above solve your issue?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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