Playstore and O2

Playstore · ‎26-04-2021

Please help: I have just installed my brand new O2 simcard into my Samsung Galaxy Note 8. I went to Andriod Playstore to download the O2 app, the Playstore app says:

THIS IS NOT AVIALABLE IN YOUR COUNTRY?

Am i missing something ?

O2EmmaLouise · ‎26-04-2021

Hi @Playstore,

Sounds like your Google account is set to a different country.

1. Open the Google play store app.

2. At the top right, tap the profile icon.

3. Tap settings, general, account and device preferences, country and profiles.

4. Tap the country where you want to add the account (UK).

5. Follow the on-screen instructions.

Hope that helps

MI5 · ‎26-04-2021

@Playstore

Are you currently in the UK?

If not, you will need to run a UK VPN to access the MyO2 app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎27-04-2021

Hey @Playstore did any of the above solve your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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