Place of o2

[justyna22]

Hello. I would like to ask if I have a problem with a contract phone, could I go to a facility other than the one where I took this phone? I was on the phone in Luton and I live in Newmarket, could I contact Newmarket for a fault? I will add that I took the phone a contract a week ago

[O2Karl]

Hi @justyna22 

If you bought the phone from an O2 Shop, you could take it to any O2 Shop for a return or exchange.

If you bought it over the phone with O2, you need to arrange a return or exchange over the phone with O2.

If you bought it online, you need to phone to arrange a return or exchange over the phone with O2.

If you bought from a third party a business selling on behalf of O2, you would need to speak to that business to arrange a return or exchange.

If this was all done with O2 over the phone or online, you need to contact 202 from an O2 Mobile or 0344 809 0202 which is a standard rate call from a landline.

[Cleoriff]

@justyna22 

Out of interest, where did you buy your device?

Online, from a store or over the phone?

[justyna22]

In store I bought