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Pictures received not displaying

Anonymous
Not applicable

I have a Galaxy J3 but although in "Messages" it shows pictures as downloading I never seem to be able to see the picture at the end of the download. Any suggestions please to an absolute novice with tech matters

 

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MI5
Level 94: Supreme
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Start off by texting the word "Active" to 2020.
Save and apply the settings you get sent back, reboot the phone and try again.
Also make sure mobile data is enabled on handset and ensure you have a good 3g signal as they won't download on wifi.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Start off by texting the word "Active" to 2020.
Save and apply the settings you get sent back, reboot the phone and try again.
Also make sure mobile data is enabled on handset and ensure you have a good 3g signal as they won't download on wifi.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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ashleybristol1
Level 2: Apprentice
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 texting the word "Active" to 2020. you will get setting apply it then turn off the phone then turn it on again it will fix the issue if that still same ring customers services in the morning 

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Martin-O2
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Hey @Anonymous did the above advice help? 

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