@DNM
There's no charge for sending iMessage to iMessage.
Is it possible that they are sending as SMS due to the recipient not having a data connection at the time of receiving?
Otherwise you'll need to call customer service to check why Guide: Coronavirus Community Help and Support
Guide: Accidental MMS Sending and How to Avoid it
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
