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Picture messaging costs

DNM
Level 1: Joiner
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Hi. I’m using an iPhone and I’d like to know why I’m being charged for sending picture messages.

Pictures I’m sending are being sent through iMessage which is free and they are going to another iPhone which also has iMessage enabled so I don’t know why I’m being charged to send them?!
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MI5
Level 94: Supreme
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@DNM 

There's no charge for sending iMessage to iMessage.

Is it possible that they are sending as SMS due to the recipient not having a data connection at the time of receiving?

Otherwise you'll need to call customer service to check why Guide: Coronavirus Community Help and Support 

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120804 Posts
  • 605 Topics
  • 18232 Solutions
Registered:

@DNM 

There's no charge for sending iMessage to iMessage.

Is it possible that they are sending as SMS due to the recipient not having a data connection at the time of receiving?

Otherwise you'll need to call customer service to check why Guide: Coronavirus Community Help and Support 

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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