Phones cut off

[Neilsadler1986]

Hi I can’t call though the 0800 number nor the 2729 number to speak with an advisor to discuss my account

[Neilsadler1986]

My phone has been cut off

[Neilsadler1986]

What do I do please

[jonsie · Accepted solution]

You need to call customer service

Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru to get through:
If you call any of the free numbers in the link.
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary

8am is the best time to call