on 20-07-2021 15:02
on 20-07-2021 15:37
If this is an upgrade you can use your old sim in the new phone or start a sim swap from your old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update
on 20-07-2021 15:38
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-07-2021 11:33
on 26-07-2021 11:33
Hi @Ashleighoneill did you get this working in the end with the help offered above?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?