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Ashleighoneill
Level 1: Joiner
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Hi just got my new phone of yes today and the network isn't working can't text or ca
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MI5
Level 94: Supreme
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@Ashleighoneill 

If this is an upgrade you can use your old sim in the new phone or start a sim swap from your old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
Level 66: Unequalled
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Is your new phone an upgrade or a brand new contract @Ashleighoneill?
If your old contract was with o2, use your old sim (unless it doesn't fit). Your new tariff would have been put on your old sim.
If you do need to swap to the new sim, here is a guide on how to do it:
https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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TheresaV
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Hi @Ashleighoneill did you get this working in the end with the help offered above?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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