Phone

Rosiemay18 · ‎04-06-2020

So basically my phone wont allow me to text or phone out or anyone phone or text in and wont let me switch my mobile data on !! But let's me use my wifi I dont owe any money for bill so dont understand why this is happening

Cleoriff · ‎04-06-2020

@Rosiemay18

Check your network status https://status.o2.co.uk/

Guide: How can I sort out my network issues?

Veritas Numquam Perit

MI5 · ‎04-06-2020

@Rosiemay18

Check for local issues here O2 Service Status

Your sim may also be faulty. Try it in another phone to check.

If you need a new sim, you'll need to call customer service Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎08-06-2020

Hey @Rosiemay18 did you manage to get this sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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