This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Phone

barryperrin
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-05-2020 18:47

on ‎31-05-2020 18:47

My mobile has been stolen if i upgrade can i get a new device aswell
Message 1 of 3
270 Views
0 Kudos
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 122927 Posts
  • 826 Topics
  • 7470 Solutions
Registered:

on ‎31-05-2020 18:57

on ‎31-05-2020 18:57

Hi @barryperrin 

Please report it via this route

Guide: Lost or Stolen O2 Device? - How to Report it 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
260 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 144338 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎01-06-2020 07:22

on ‎01-06-2020 07:22

@barryperrin 

You can upgrade and get a new device once you have reported the loss, but you will have to pay off the old device plan.

If you have insurance, you can use the payout to clear your device plan first. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
217 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top