02-01-2020 06:15 - edited 02-01-2020 06:15
@Julian This is not O2. This is a customer community. You can call customer service this morning. Between 8-8.30 am is the best time to avoid a long wait. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416
There's every chance that your phone is not in stock at this time of year.
on 02-01-2020 08:50
Do you mean 'got' as in when you received your iPhone?
If so, you can check this out in My O2 which will show you under My Orders http://www.o2.co.uk/myo2
If you are still waiting for it, then follow the advice above as posted by @Bambino
Best of luck either way and welcome to the community forum