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Level 1: Joiner
Posts: 2
Registered: ‎30-10-2019

Phone

Why haven't I been able to use my phone for last 7 weeks. Don't see why I should pay all this money for something that doesn't work
Posts: 93,100
Topics: 751
Registered: ‎14-01-2013

Re: Phone

[ Edited ]

@Diana1 

Why isn't it working? We need more info than you have given us.

If it's a Network issue then check the status here https://status.o2.co.uk/ 

and Guide: How can I sort out my network issues? 

If you need further advice, then please contact customer services Guide: How to find help & contact O2 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 109,082
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Phone

@Diana1 

Pop into your local O2 shop and get a free SIM swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 68: Extraordinaire
Posts: 15,865
Registered: ‎31-03-2010

Re: Phone

@Diana1 Why have you waited 7 weeks to ask your question?

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 2
Registered: ‎30-10-2019

Re: Phone

I don't have a shop local to me. They are sending me a new sim
Posts: 109,082
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Phone

Hope that sorts it for you @Diana1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 93,100
Topics: 751
Registered: ‎14-01-2013

Re: Phone

[ Edited ]

@Diana1 wrote:
I don't have a shop local to me. They are sending me a new sim

@Diana1 

Have you checked your network status as I advised first?

Pointless getting a new sim if the network is causing issues...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Community Manager
Posts: 7,309
Registered: ‎18-02-2016

Re: Phone

Let us know how you get on with this @Diana1 and if you need any further assistance. 

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