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Diana1
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on ‎30-10-2019 11:25

on ‎30-10-2019 11:25

Why haven't I been able to use my phone for last 7 weeks. Don't see why I should pay all this money for something that doesn't work
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Cleoriff
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‎30-10-2019 11:31 - edited ‎30-10-2019 11:34

‎30-10-2019 11:31 - edited ‎30-10-2019 11:34

@Diana1 

Why isn't it working? We need more info than you have given us.

If it's a Network issue then check the status here https://status.o2.co.uk/ 

and Guide: How can I sort out my network issues? 

If you need further advice, then please contact customer services Guide: How to find help & contact O2 

Veritas Numquam Perit

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MI5
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on ‎30-10-2019 11:38

on ‎30-10-2019 11:38

@Diana1 

Pop into your local O2 shop and get a free SIM swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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on ‎30-10-2019 13:19

on ‎30-10-2019 13:19

@Diana1 Why have you waited 7 weeks to ask your question?

I DO NOT WORK FOR O2



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Diana1
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on ‎30-10-2019 14:08

on ‎30-10-2019 14:08

I don't have a shop local to me. They are sending me a new sim
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MI5
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on ‎30-10-2019 14:14

on ‎30-10-2019 14:14

Hope that sorts it for you @Diana1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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‎30-10-2019 14:23 - edited ‎30-10-2019 14:24

‎30-10-2019 14:23 - edited ‎30-10-2019 14:24

@Diana1 wrote:
I don't have a shop local to me. They are sending me a new sim

@Diana1 

Have you checked your network status as I advised first?

Pointless getting a new sim if the network is causing issues...

Veritas Numquam Perit

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Martin-O2
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on ‎31-10-2019 10:56

on ‎31-10-2019 10:56

Let us know how you get on with this @Diana1 and if you need any further assistance. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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