Solved: Phone upgrade

Aidanbooth · ‎22-07-2020

Hello!

I ordered a new phone yesterday as I was due an upgrade. It came today with a new sim. I put the new sim in the new phone and there is no data on it and I can't receive texts and phonecards, these still go through to my old sim on my old phone. I just wondered if there is a period of time I have to wait before this is transfered, or whether I have to activate something myself?

Thanks!

Aidan

Cleoriff · ‎22-07-2020

Hi @Aidanbooth

You can use your old sim.

Otherwise follow this advice

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎22-07-2020

Hi @Aidanbooth

You can use your old sim.

Otherwise follow this advice

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

Martin-O2 · ‎28-07-2020

You should be fine if you follow the advice above @Aidanbooth however if you do have any more questions then let us know.

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