Re: Phone upgrade

Nwa360518 · ‎10-12-2023

Hi, I have 2 phones on my O2 account, one for myself and one for my son. I want to upgrade my son's phone as a Christmas present but I am worried that O2 might send a confirmation text to his phone number and spoil the surprise. Is there any way I can prevent this from happening?

Thanks

Neil

MI5 · ‎10-12-2023

@Nwa360518

Unfortunately not.

This question crops up every year, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Nwa360518 · ‎10-12-2023

Thanks for the reply MI5

MI5 · ‎10-12-2023

No worries @Nwa360518

The only way around it is to buy a new phone outright from somewhere like Amazon etc.

Your son can just continue using his current sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎10-12-2023

@Nwa360518

Samsung have some reasonable offers on their website currently - including discounts and payment by installments.

MI5 · ‎10-12-2023

Assuming they want a Samsung phone?

Same can be said for Apple or Google etc but I'm sure @Nwa360518 is smart enough to figure it out without needing to be told.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎10-12-2023

Well of course @MI5, but it is just a suggestion for @Nwa360518 of what is out there. 😀

MI5 · ‎10-12-2023

How did we ever cope!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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