Phone upgrade

[Liltinks]

I chose to upgrade on the 17th November and I have not heard a thing since! The app and website takes me around In circles and tells me the same thing over and over to basically wait and I will be told when it’s on it’s way! I’m extremely frustrated as the customer service lines are constantly busy and the email and chat services do not work! I got through about 3 weeks ago and I was told the same thing and that I should hear back within two weeks, i am very laid back but Thisbhas really annoyed me now I am not impressed why offer upgrade deals if you can’t supply! I was originally told within two weeks! I’m very close to cancelling the lot and going else where! I’ve been an o2 customer for 15 years!

[Cleoriff]

@Liltinks 

That's a long time to wait! If ordering a new device as your upgrade, then it may well be out of stock.

I wouldn't bother with live chat, their service is pretty appalling currently.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

If you have no joy with O2, I'll ask @O2Lisa to help. She will be on tomorrow at 10am.

[O2Lisa]

Thank you for the tag @Cleoriff, I'll message you privately @Liltinks and I'll get this looked in to for you

[Cleoriff]

Thanks @O2Lisa. Sorry about the many tags you have come back to.

[O2Lisa]

Aw it's alright @Cleoriff 

It's what I'm here for keeps me busy