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Phone upgrade

Aidanbooth
Level 1: Joiner
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Hello!

I ordered a new phone yesterday as I was due an upgrade. It came today with a new sim. I put the new sim in the new phone and there is no data on it and I can't receive texts and phonecards, these still go through to my old sim on my old phone. I just wondered if there is a period of time I have to wait before this is transfered, or whether I have to activate something myself?

Thanks!

Aidan
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Cleoriff
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Hi @Aidanbooth 

You can use your old sim.

Otherwise follow this advice

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122353 Posts
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Registered:

Hi @Aidanbooth 

You can use your old sim.

Otherwise follow this advice

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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You should be fine if you follow the advice above @Aidanbooth however if you do have any more questions then let us know. slight_smile

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