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Level 1: Joiner
Posts: 1
Registered: ‎22-07-2020
Accepted Solution

Phone upgrade

Hello!

I ordered a new phone yesterday as I was due an upgrade. It came today with a new sim. I put the new sim in the new phone and there is no data on it and I can't receive texts and phonecards, these still go through to my old sim on my old phone. I just wondered if there is a period of time I have to wait before this is transfered, or whether I have to activate something myself?

Thanks!

Aidan
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Posts: 90,871
Topics: 746
Registered: ‎14-01-2013

Re: Phone upgrade

Hi @Aidanbooth 

You can use your old sim.

Otherwise follow this advice

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

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Community Manager
Posts: 7,183
Registered: ‎18-02-2016

Re: Phone upgrade

You should be fine if you follow the advice above @Aidanbooth however if you do have any more questions then let us know. slight smile

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