Phone unlocking - Paygo phone on paymonthly

[Anonymous]

Hi,

I liked the Nokia 620 and bought it to use with my pay monthly contract.  I have not used the phone. When I contacted O2 chat to get it unlocked ( for my trips abroad), they say I have to wait for an year and pay £15.

Is this right ? As far as I know,  Paymonthly customers can get it unlocked for free. Isn't it ?

[adamtemp64]

it may take some time to get through but it is free and will be resolved far quicker than chat in the end

[Bambino]

You'll just have to bite the bullet on that. Much better to actually speak to someone. You're more likely to get a result. Try not to call during lunch hour times. I think it gets very busy then. Hope you get your phone unlocked soon.

[Anonymous]

I just called O2 and they said they don't know why my request is taking so long. They have escalated the request to check why it is not done.  I have to wait again 7 working days. In fact, I contacted them on April 1st and they said the request will be escalated on April 1st, but now the new guy says that this request was never escalated.  May be I should not have called on April Fool's day.

With O2, it's likely that I will hit a month before I unlock the phone.

Again, I still remember , it took 9 days for O2 to get my number ported.