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Phone too big

Nurse21
Level 1: Joiner
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can anybody help?

i have a pay monthly iPhone 12 Pro Max and I am finding it too large for my hand.. 🤣

I am getting pains in my wrists and hand so I’m trying to get hold of someone that works at o2 to see if I can change the phone to something  smaller ?

 

thanks 

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madasaf1sh
Level 66: Unequalled
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@Nurse21 

 

If over 14 days then you are stuck with the phone, the only option is to pay off the device plan and then upgrade to a smaller phone such as iPhone 13 or iPhone 13 mini slight_smile 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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TallTrees
Level 45: Knowing
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Hello @Nurse21 

Welcome to the o2 Community

You don't say how old your phone is but you will need to contact o2 Customer Services,

you can get them here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram



HAPPINESS IS BEE SHAPED

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madasaf1sh
Level 66: Unequalled
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Registered:

@Nurse21 

 

If over 14 days then you are stuck with the phone, the only option is to pay off the device plan and then upgrade to a smaller phone such as iPhone 13 or iPhone 13 mini slight_smile 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 77: Grand Master
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@Nurse21 Depending on when you purchased the phone you could have up until January 22 to return it:

Returning your device | Help & Support | O2

I DO NOT WORK FOR O2



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Nurse21
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Thanks everyone I’ve only had it a year so I’m stuck with it I guess. 
it’s really noticeable how much heavier this device is and the problems it’s caused on my hand/wrist too.

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jonsie
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Stuck with it yes

It's a shame this had no detriment to your grip so much sooner

You could sell the phone and put the proceeds to paying off the phone

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Nurse21
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Yep stuck with it unless I sell it like you said. It’s very bad the strain it’s caused on my hand I’m surprised. 
nevermind I will have to try and limit my time on it 😗

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