Phone too big

[Nurse21]

can anybody help?

i have a pay monthly iPhone 12 Pro Max and I am finding it too large for my hand.. 🤣

I am getting pains in my wrists and hand so I’m trying to get hold of someone that works at o2 to see if I can change the phone to something  smaller ?

thanks 

[TallTrees]

Hello @Nurse21 

Welcome to the o2 Community

You don't say how old your phone is but you will need to contact o2 Customer Services,

you can get them here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[madasaf1sh · Accepted solution]

@Nurse21 

If over 14 days then you are stuck with the phone, the only option is to pay off the device plan and then upgrade to a smaller phone such as iPhone 13 or iPhone 13 mini  

[Bambino]

@Nurse21 Depending on when you purchased the phone you could have up until January 22 to return it:

Returning your device | Help & Support | O2

[Nurse21]

Thanks everyone I’ve only had it a year so I’m stuck with it I guess. 
it’s really noticeable how much heavier this device is and the problems it’s caused on my hand/wrist too.

[jonsie]

Stuck with it yes

It's a shame this had no detriment to your grip so much sooner

You could sell the phone and put the proceeds to paying off the phone

[Nurse21]

Yep stuck with it unless I sell it like you said. It’s very bad the strain it’s caused on my hand I’m surprised. 
nevermind I will have to try and limit my time on it 😗