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Phone stolen

Anonymous
Not applicable

Hi,

 

I've contacted the police to see if they can track the phone. If they are unable to find it is there any way i can reduce the contract since i can't use the minutes/calls/data? and just pay monthly for the phone itself? Or is there anything else you can recommend? thanks

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:
O2 will send you a new sim so you can use your minutes etc.
Lost and stolen advice here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
O2 will send you a new sim so you can use your minutes etc.
Lost and stolen advice here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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Curr946
Level 26: Upbeat
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Registered:
Don't you have insurance?
Current Phone: Sony Xperia XZ Premium
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