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Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 15:57
Its now been two weeks i have had no use of my phone due to 02s terrible service. The so called Gurus on the online chat have fed me lie after lie sending me on a merry go round to get this fixed.
Im in Germany i cant even call my family unless i am on a wifi connection, its a complete joke and they have done nothing about it. The code they give me simply does not work. They said they escalated this i got a message saying i see this issue is now closed can you confirm... WHATTTTTT.
02 has made my life a lot harder last two weeks and i have no idea when its going to end. I cant keep going without a phone im close to breaking and buying a new one but im so stubborn i just cant bring myself to do it.
I see loads of other people have had the same issue please tell me theres a fix????
Thanks
Jake
Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 16:00
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 16:04
Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 16:07
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 16:08
Another service they dumped & didn’t think anything about what might happen
Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 16:11
@JakeGrinnell Yes it's pretty appalling that this issue, which has been going on for several months now, hasn't been resolved. Not a whiff of an apology from O2 either. Wait until Monday to see if admin can sort your problem out. If it doesn't, use this link: https://www.o2.co.uk/how-to-complain
Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 16:16
You dont need the 02 sim
You need the 02 sim or it wont work (one of these was a manager apparently)
Multiple say contact Samsung we cant do anything else now!!!!!!.. which wasted more of my time and infuriated me even more
I want compensation regardless my conversation history clearly shows the lack of knowledge and ability in that team. I think ive spoke to them over ten times. One even had the cheek to give me a phone number to call even though i dont have a phone LOLLLLL
Jake
Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎29-09-2018 16:37
@JakeGrinnell I'd be very surprised if O2 offers compensation to anyone, as this has affected hundreds, if not more, but once your phone is unlocked it wouldn't hurt to ask. As said, wait until the community admin try to help on Monday before doing anything. They seem to have had some success in getting some phones unlocked.
Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎01-10-2018 10:00
Cheers for the tag @MI5!
@JakeGrinnell I've replied to your message so please get back to me when you can.
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Re: Phone still locked to 02. DISGRACE!!!!!
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on ‎01-10-2018 11:52
Hi Martin
I have now responded. I will have wifi access for the next few hours while i am at work so should be able to reply quickly. I am desperate so your help is appreciated so much.
Thanks
Jake