Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎27-06-2018

Phone signal

The past few weeks I’ve had my phone calles end during a phone call an when I go to call people it don’t ring on there side but on my phone it rings an goes to answerphone what’s going on it’s happening ever since I got this sim of 02
Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: Phone signal

@Chris1999Have you checked your mast status here https://status.o2.co.uk/?

If it's ok you may want to go and change your sim instore

*The Game Is On*

Level 39: Midshipman
Posts: 2,140
Registered: ‎04-04-2012

Re: Phone signal

To which network are you having issues calling? 


If its not ringing on the other parties side it sounds like an issue on there end

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: Phone signal

Also see generic network issues help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Phone signal

Hi @Chris1999 welcome to our forum! How are you getting on with this since you last posted - any progress? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy