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Phone signal is terrible all the time

Ben89
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I'm missing phonecalls and texts a lot as my phone is usually out of signal. Wanted to go on livechat but it is not available. My signal was playing up before I moved but it is even worse now. My wife's phone which is with 02 also works okay. 

 

Any ideas? Thanks 

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MI5
Level 94: Supreme
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@Ben89 

First thing I'd do is pop into your local O2 store and ask for a SIM swap to try a new SIM card. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124136 Posts
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Registered:

@Ben89 

First thing I'd do is pop into your local O2 store and ask for a SIM swap to try a new SIM card. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Ben89
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Thank you. I think that will be a good idea.

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MI5
Level 94: Supreme
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Let us know if it helps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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