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Level 1: Joiner
Posts: 1
Registered: ‎23-08-2019

Phone signal hasn’t worked in two months

Something is wrong with my phone, I haven’t had signal in more than two months I’ve even ordered a new sim and it’s broke.
Level 43: Bright Spark
Posts: 2,613
Registered: ‎04-04-2012

Re: Phone signal hasn’t worked in two months

[ Edited ]

@Kelsea

What phone do you have?

Have you done a factory reset on the phone or reset the network connections at all, or done a manual scan?

 

Have you checked status.o2.co.uk for your postcode or does it not work anywhere?

 

 

edited: more advice 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 101,684
Topics: 770
Registered: ‎14-01-2013

Re: Phone signal hasn’t worked in two months

@Kelsea 

Have you checked the network status? https://status.o2.co.uk/ 

Other things to look at Guide: How can I sort out my network issues? 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 117,531
Topics: 575
Solutions: 16,493
Registered: ‎04-04-2012

Re: Phone signal hasn’t worked in two months

@O2Georgina 

Can you help here too please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 163
Registered: ‎19-10-2019

Re: Phone signal hasn’t worked in two months

Thanks for the tag @MI5 

 

@Kelsea  I will send you a private message now 

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O2 Support
Posts: 163
Registered: ‎19-10-2019

Re: Phone signal hasn’t worked in two months

Hi @Kelsea , @O2Waqas  is going to send you a message shortly to discuss further

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O2 Support
Posts: 110
Registered: ‎01-07-2020

Re: Phone signal hasn’t worked in two months

Thank you for the tag @O2Georgina 

 

@Kelsea I will send you a private message so we can look into this further.

 

Thanks 

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