Phone signal hasn’t worked in two months

[Kelsea]

Something is wrong with my phone, I haven’t had signal in more than two months I’ve even ordered a new sim and it’s broke.

[madasaf1sh]

@Kelsea

What phone do you have?

Have you done a factory reset on the phone or reset the network connections at all, or done a manual scan?

Have you checked status.o2.co.uk for your postcode or does it not work anywhere?

edited: more advice 

[Cleoriff]

@Kelsea 

Have you checked the network status? https://status.o2.co.uk/ 

Other things to look at Guide: How can I sort out my network issues? 

[MI5]

@O2Georgina 

Can you help here too please?

[O2Georgina]

Thanks for the tag @MI5 

@Kelsea  I will send you a private message now 

[O2Georgina]

Hi @Kelsea , @O2Waqas  is going to send you a message shortly to discuss further

[O2Waqas]

Thank you for the tag @O2Georgina 

@Kelsea I will send you a private message so we can look into this further.

Thanks