Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎22-11-2019
Accepted Solution

Phone rwpair

I had a smudge mark appear on my screen when you rub it it goes away then after a few minutes comes straight back help
Highlighted
Level 67: Unsung hero
Posts: 15,375
Registered: ‎31-03-2010

Re: Phone rwpair

[ Edited ]

@Donna771 If your phone is still under warranty you'll need to speak to customer service. All numbers available are in the link below. It seems that 0800 587 4005 gets good results.

Guide: Coronavirus Community Help and Support 

You could also contact the phone manufacturer of whichever phone you have.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎22-11-2019

Re: Phone rwpair

Thank you just spoken to 02 they have told me to send off so they can look at it my phone was purchased on October 2019
Highlighted
Level 67: Unsung hero
Posts: 15,375
Registered: ‎31-03-2010

Re: Phone rwpair

@Donna771 Just a word to the wise. O2 repairs don't have the best of reputations. If you can, take photos of the condition of the phone before you send it, and make note of the IMEI. Also send it registered post and insure it.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎22-11-2019

Re: Phone rwpair

Thank you all photos have been taken and will send special delivery I didn't have insurance when I purchased it I hope they don't damage my phone