Solved: Phone returned not received

BRENDANHickey · ‎14-03-2022

I bought a pixel 6 monthly contract phone from o2 but after purchasing it I saw it was cheaper on eBay, so I tried to cancel the order I was told to refuse delivery and so I was planning to refuse the delivery.. but my brother signed for the phone,

I contacted o2 and they arranged for the phone to be returned. I returned the phone unopened and never used. O2 arranged for the pick up of my phone, on the 24/02/22 DHL picked up my phone and when my mum asked for proof of postage they said it would be emailed to me.

But I have so far never received and email and my o2 repair tracking info is still showing not received.. o2 arranged for the pickup so I have no way of checking the tracking from DHL

MI5 · ‎14-03-2022

@BRENDANHickey

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-03-2022

@BRENDANHickey

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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