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Phone recycling offer

spb2002
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Hi, I've just upgraded from a Samsung s10e to a Samsung S21 5G. The offer says I can get an additional £150 on my phone recycling, by putting my Order number in the Promo code. I have done this, but just says invalid code. Any thoughts, please?

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MI5
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@spb2002 

At least 24 hours

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@spb2002 

Have you used the new phone on the network for a few days?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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spb2002
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No, i've just set it up today.... new phone arrived yesterday. Do i need to give it a few days?

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MI5
Level 94: Supreme
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Registered:

@spb2002 

At least 24 hours

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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spb2002
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Excellent! thank you for taking the time to help!

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MI5
Level 94: Supreme
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You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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perpetualyawn
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Check the offer carefully. Mine says that you have to "complete the order process to trade in your device with O2 Recycle between 1.07.21 and 5.10.21". I received mine on the 4th Oct, tried to use my order number on the recycle page but had the same problem you did and now I can't get hold of anyone to find out if I can still claim. But on the O2 shop it says you can trade in a Samsung Galaxy phone until 29th Dec.

 

20211011_193853-01.jpeg

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perpetualyawn
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I have spoken to a member of the Recycle team today who was able to confirm whether the order number was still active and valid to use for the offer. I was then told to complete the recycle without entering the code, and once I have received the confirmation email, to call back so that they could apply the code manually.

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