Phone randomly barred for some reason

[ay0ub24]

Hi there,

For some reason I have recieved a text the other day saying that my phone has been barred until I pay my recent charges of around £300. Which is perfectly fine in my case as I've never missed my payment on my contract.

However they are now demanding full payment way before my contract and thankfully customer services removed the bars for the time being but said it could be reapplied automatically. 

Why have I been barred firstly and secondly why am I being forced to make a payment immediatly instead of my usual time on the 21st by direct debit? 

Regarding this I have made a payment of £100 to the account and previously last month I accidently made an over payment which left me with a positive balance of £33, so in total around £133 was made to this day.

I told o2 several times that I will honour my payment plan that I proposed that was £120 this week and the rest by direct debit but why is that not allowed and being told that I must make the full payment straight away? 

I would never borrow money in which I can't afford to pay back and I think it's just outrages that I wake up to my phone barred a couple of days ago for no reason what so ever and I've not fallen behind on the debt and that my payment was not due until the 21st of this month which is nearly 2 weeks. 

I just dont understand this and needed some assistance

[natpinngton]

You say See this is what I don't understand. All my payments the past two years have been made on time. From what i gathered on the phone is that they say   " I've been spending more than normal."

That is normally in an email or txt you get from them when they ask you pay toward your recent charges. Been there and had them.

Hate to say but it is under their terms and conditions they can restrict and ask for payment toward any charges.

I know as had this before myself and told its system that adds bar to help prevent charges geting high and people getting into debt. 

[jonsie]

Many customers have this exact same issue @natpinngton and as you say, it's all covered in the terms and conditions. It's been a couple of months  now so I'm interested in seeing just how this plays out.