Phone problem

[Neilsy69]

Hi my phone has crashed and won't come back on screen froze went off and wont come back on and need your advice this is really inconvenient and needs sorting thank you

[MI5]

@Neilsy69 what phone are talking about?

Have you tried a soft reset?

[Anonymous]

@Neilsy69 send it to the manufacturer for a repair. Don’t use o2’s repairs 

[Cleoriff]

Hi @Neilsy69

If it's an Android phone then....

Hold the Volume Up and Power button simultaneously (for Samsung Galaxy devices, hold Volume Up + Home + Power)

It should vibrate then restart again

However we do need to know the type of phone?

[MI5]

For Android you hold power and volume down on phones without a home key, for iPhone it's power and home or power and volume down depending on model, for Sony there is a reset button etc but this post would be 10 pages long to list every different phone so please tell us the phone you have.

[EmilieT]

Hi @Neilsy69  Did any of the suggestions above help you get your phone working again? If not, can you please tell us a bit more about which phone you have?

[Neilsy69 · Accepted solution]

Took it to 02 shop and had it sent for repair as it was completely dead and unresponsive got it back and working again fine

[Anonymous]

That’s good to hear

[EmilieT]

That's great news, @Neilsy69, really happy to hear you can use your phone again