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Phone payment

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Adele2
Level 1: Joiner
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‎26-06-2021 11:53

‎26-06-2021 11:53

Hi, I'm looking for some guidance. I currently want to pay my phone off and upgrade to an IPhone but I would like to keep my current tariff. Am I able to do this?
Thanks in advance ☺
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MI5
Level 94: Supreme
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‎26-06-2021 12:17

‎26-06-2021 12:17

@Adele2 

You have to take a new tariff with an upgrade. 

The only way you could keep your tariff is if you bought the new phone outright.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151360 Posts
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Registered:

‎26-06-2021 12:17

‎26-06-2021 12:17

@Adele2 

You have to take a new tariff with an upgrade. 

The only way you could keep your tariff is if you bought the new phone outright.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Adele2
Level 1: Joiner
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‎26-06-2021 12:44

‎26-06-2021 12:44

Thank you. Do you know if I would have to pay the tariff off too? Or would it just cancel to start the new one?
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madasaf1sh
Level 78: King of Kings
In response to Adele2
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‎26-06-2021 13:03

‎26-06-2021 13:03

Hi @Adele2

When you upgrade it automatically changes the tariff to the new tariff, so you don't need to do anything else.
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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‎26-06-2021 13:13

‎26-06-2021 13:13

@Adele2 

Your old tariff is cancelled for free when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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