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Level 1: Joiner
Posts: 1
Registered: ‎28-12-2019

Phone payment

2 phone payment have been taken for the last bill how do I get my money back?
Level 28: Ingenious
Posts: 4,341
Registered: ‎03-08-2018

Re: Phone payment

Hi there @Bill4
If you have been overcharged you need to call customer services and get details. Best time is early morning.
Best wishes and welcome to the o2 community forum.

Level 64: Magistrate
Posts: 13,488
Registered: ‎31-03-2010

Re: Phone payment

@Bill4 If you're on a Refresh contract there will be two payments. One for the device, the other for the air time.


Posts: 94,806
Topics: 543
Solutions: 12,028
Registered: ‎04-04-2012

Re: Phone payment


How refresh works Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 75,420
Topics: 559
Solutions: 3,482
Registered: ‎04-01-2009

Re: Phone payment

Or have you made a manual payment and the direct debit has been taken as well?

Community Manager
Posts: 6,406
Registered: ‎23-07-2014

Re: Phone payment

Hi @Bill4 , how are you getting on with this, any help from the above suggestions or do you need any additional advice?

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