Phone payment

Bill4 · ‎28-12-2019

2 phone payment have been taken for the last bill how do I get my money back?

TallTrees · ‎28-12-2019

Hi there @Bill4
If you have been overcharged you need to call customer services and get details. Best time is early morning.
Best wishes and welcome to the o2 community forum.

HAPPINESS IS BEE SHAPED

Bambino · ‎28-12-2019

@Bill4 If you're on a Refresh contract there will be two payments. One for the device, the other for the air time.

I DO NOT WORK FOR O2

MI5 · ‎28-12-2019

@Bill4

How refresh works Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎28-12-2019

Or have you made a manual payment and the direct debit has been taken as well?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎30-12-2019

Hi @Bill4 , how are you getting on with this, any help from the above suggestions or do you need any additional advice?

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