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Level 1: Joiner
Posts: 1
Registered: ‎28-12-2019

Phone payment

2 phone payment have been taken for the last bill how do I get my money back?
Level 33: Firestarter
Posts: 7,185
Registered: ‎03-08-2018

Re: Phone payment

Hi there @Bill4
If you have been overcharged you need to call customer services and get details. Best time is early morning.
Best wishes and welcome to the o2 community forum.

Level 70: Enigma
Posts: 17,376
Registered: ‎31-03-2010

Re: Phone payment

@Bill4 If you're on a Refresh contract there will be two payments. One for the device, the other for the air time.


Posts: 117,695
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: Phone payment


How refresh works Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Phone payment

Or have you made a manual payment and the direct debit has been taken as well?

Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: Phone payment

Hi @Bill4 , how are you getting on with this, any help from the above suggestions or do you need any additional advice?

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