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Adele2 · ‎26-06-2021

Hi, I'm looking for some guidance. I currently want to pay my phone off and upgrade to an IPhone but I would like to keep my current tariff. Am I able to do this?
Thanks in advance ☺

MI5 · ‎26-06-2021

@Adele2

You have to take a new tariff with an upgrade.

The only way you could keep your tariff is if you bought the new phone outright.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-06-2021

@Adele2

You have to take a new tariff with an upgrade.

The only way you could keep your tariff is if you bought the new phone outright.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Adele2 · ‎26-06-2021

Thank you. Do you know if I would have to pay the tariff off too? Or would it just cancel to start the new one?

madasaf1sh · ‎26-06-2021

Hi @Adele2

When you upgrade it automatically changes the tariff to the new tariff, so you don't need to do anything else.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎26-06-2021

@Adele2

Your old tariff is cancelled for free when you upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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