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Phone payment

Bill4
Level 1: Joiner
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on ‎28-12-2019 15:46

on ‎28-12-2019 15:46

2 phone payment have been taken for the last bill how do I get my money back?
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TallTrees
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on ‎28-12-2019 16:17

on ‎28-12-2019 16:17

Hi there @Bill4
If you have been overcharged you need to call customer services and get details. Best time is early morning.
Best wishes and welcome to the o2 community forum.


HAPPINESS IS BEE SHAPED

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Bambino
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on ‎28-12-2019 16:18

on ‎28-12-2019 16:18

@Bill4 If you're on a Refresh contract there will be two payments. One for the device, the other for the air time.

I DO NOT WORK FOR O2



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MI5
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on ‎28-12-2019 17:09

on ‎28-12-2019 17:09

@Bill4 

How refresh works Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎28-12-2019 19:45

on ‎28-12-2019 19:45

Or have you made a manual payment and the direct debit has been taken as well?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Marjo
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on ‎30-12-2019 14:29

on ‎30-12-2019 14:29

Hi @Bill4 , how are you getting on with this, any help from the above suggestions or do you need any additional advice?

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