cancel
Showing results for 
Search instead for 
Did you mean: 

Phone payment

Bill4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
2 phone payment have been taken for the last bill how do I get my money back?
Message 1 of 6
562 Views
5 REPLIES 5

TallTrees
Level 33: Firestarter
  • 7319 Posts
  • 64 Topics
  • 16 Solutions
Registered:
Hi there @Bill4
If you have been overcharged you need to call customer services and get details. Best time is early morning.
Best wishes and welcome to the o2 community forum.


Message 2 of 6
528 Views

Bambino
Level 71: Golden Child
  • 17785 Posts
  • 858 Topics
  • 1823 Solutions
Registered:
@Bill4 If you're on a Refresh contract there will be two payments. One for the device, the other for the air time.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 6
527 Views

MI5
Level 94: Supreme
  • 119491 Posts
  • 605 Topics
  • 17412 Solutions
Registered:

@Bill4 

How refresh works Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
472 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4462 Solutions
Registered:

Or have you made a manual payment and the direct debit has been taken as well?

Message 5 of 6
403 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Bill4 , how are you getting on with this, any help from the above suggestions or do you need any additional advice?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
225 Views