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Phone order

RuiVieira
Level 1: Joiner
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Hello, I order two new phone contracts last week, and I selected the option to keep our old numbers.

We have been waiting for the phones to be delivered since!

Today our old numbers were transfered (ported) to the new sims that come with the new phones.

We have no network now! Still waiting for o2 phone order to arrive it should be delivered last Thursday.

I can’t even call customer services because my number was ported to o2 before I even got the phone, this is unacceptable ,specially having children in school and being , me and my partner not being able to get contacted whatsoever. Can you please help.

rui vieira

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Cleoriff
Level 94: Supreme
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@RuiVieira 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

Use Skype to call Guide: A Guide to Skype 

Veritas Numquam Perit

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RuiVieira
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Thank you

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