on 28-02-2019 01:20
Solved! Go to Solution.
28-02-2019 01:44 - edited 28-02-2019 01:45
28-02-2019 01:44 - edited 28-02-2019 01:45
Hi @Mrhunter95
O2 don't have a live stock ordering system so it's very likely your phone is out of stock.
You will receive an email when the phone is despatched and be able to track it online.
For peace of mind you can speak to customer service to check the status of your order
the best time to ring is between 8-8:30am to avoid a long time on hold. Speak to an advisor if at all possible, rather than using live chat.
Good luck and welcome to the forum
on 28-02-2019 01:36
28-02-2019 01:44 - edited 28-02-2019 01:45
28-02-2019 01:44 - edited 28-02-2019 01:45
Hi @Mrhunter95
O2 don't have a live stock ordering system so it's very likely your phone is out of stock.
You will receive an email when the phone is despatched and be able to track it online.
For peace of mind you can speak to customer service to check the status of your order
the best time to ring is between 8-8:30am to avoid a long time on hold. Speak to an advisor if at all possible, rather than using live chat.
Good luck and welcome to the forum
on 28-02-2019 01:47
on 28-02-2019 01:47
Yeah I searched about and seen a few people were waiting because of the lack of stock on phones, but my issue is the emails I got were info on the lenders, info on the contract but not an actual email confirming I've been accepted the contract but they've taken the £50, will that money go back into my account if I've not been accepted?
on 28-02-2019 01:55
on 28-02-2019 01:55
@Mrhunter95 wrote:Yeah I searched about and seen a few people were waiting because of the lack of stock on phones, but my issue is the emails I got were info on the lenders, info on the contract but not an actual email confirming I've been accepted the contract but they've taken the £50, will that money go back into my account if I've not been accepted?
Yes it will. The £50 has only been 'reserved' and will only be set aside for 4 or 5 days until the contract is either been agreed or not. The fact that you have received the emails for the device plan is a good omen.
on 28-02-2019 07:17
on 28-02-2019 07:17
on 01-03-2020 23:53
02-03-2020 00:13 - edited 02-03-2020 00:14
02-03-2020 00:13 - edited 02-03-2020 00:14
@Travestre wrote:
I'm having the same issue I clicked all the attached files foes that count as accepting the contract
Yes it does @Travestre
Veritas Numquam Perit
on 02-03-2020 02:54
on 02-03-2020 07:08
on 02-03-2020 07:08
You'll get a dispatch email the day before your device is delivered with your tracking details.