Phone number

[Dan40]

I ported my number to my new phone but on the o2app it still has my old number but when I make calls it has my new number will it change and will my bill be paid correctly??

[SamsungFanBoy]

Hi, welcome to O2 & the O2 Community!

I had this problem when I switched from EE. In the My O2 app, go to 'Manage your account', then 'view all', then, 'Manage my details', then 'My O2 Products & Services' and finally 'Bring in products'. You can add your number from your previous provider there.

If that doesn't work for you, contact customer care on 202 or send a direct message on Twitter and O2 will be able to sort that out for you.

Hope that helps & have a great day!

[SamsungFanBoy]

And also yes your bill will still be paid correctly if it's under direct debit. You just need to update your phone number in the app.

[MI5]

@Dan40 

Your phone number is critical to your account and it should change immediately the number port has completed.

First thing to do is delete the app from your phone and reboot to clear your cache, then reload the app and see if it now shows the correct number. 

If not, call customer service to get your account checked Guide: How to find help & contact O2