Solved: Phone number - PAYG to Contract

Anonymous · ‎19-06-2017

I want to change my old phone and in the process change from pay as you go to pay monthly.

However I really do not want to change my number - I have had it for many years and do not want the hassle of changing it everywhere and notifying everybody. Can I keep my same number when I change from PAYG to monthly? Also how I go about it - is there an option for this at the checkout as I haven't dared venture that far!!

Would like to know urgently please, as really need new phone! Many thanks

MI5 · ‎19-06-2017

Yes you can. Just tell them in the shop you want to keep your number and they will sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-06-2017

Yes you can. Just tell them in the shop you want to keep your number and they will sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-06-2017

Many thanks for your help - I will go to a shop at the weekend.

MI5 · ‎19-06-2017

If you have any credit on your PAYG sim they will transfer that to your contract too, up to £350.00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-06-2017

Yeah just tell them you wish to upgrade to a contract & keep your number & they'll do it all for you

MercedesS · ‎23-06-2017

Hello @Anonymous, welcome to the O2 community!

We are sure @Anonymous and @MI5 advice helped you. Let's know!

We hope to see you around

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